#40: The 8 Steps From Customer Attraction To Customer Satisfaction - Martha Fraser

In today’s episode I talk about The 8 Steps from Customer Attraction to Customer Satisfaction. Sometimes when you are in the depths of doing the work, we don’t often take time out to look at the big picture of your customer’s journey. Are you taking time to make sure your customer has the best experience?
I know this is something I have become more conscious of over the recent years, I still have some work to do. However, being conscious and aware of your customer’s path is a great place to start! Listen to this episode and consider your own customer’s journey.

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