In today’s episode I talk about The 8 Steps from Customer Attraction to Customer Satisfaction. Sometimes when you are in the depths of doing the work, we don’t often take time out to look at the big picture of your customer’s journey. Are you taking time to make sure your customer has the best experience?
I know this is something I have become more conscious of over the recent years, I still have some work to do. However, being conscious and aware of your customer’s path is a great place to start! Listen to this episode and consider your own customer’s journey.
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Hi I’m Martha Fraser, my mission is to help people whether solo-preneurs or businesses to share an authentic message online, leverage their income, serve a wider community and live the life they REALLY want to live.
Life is short, lets live our best one, as my Dad says there is no dress rehearsal! Make your business shine online, help others and live a good life!
Everytime you uplevel your business, there is a story you need to break through, there is a new story you need to create. My core skills are the invaluable combination of developing the business person and the business.